Patients arriving at the clinic must be on time and have an appointment scheduled in advance as Hamilton Medical Center. is not accepting walk-ins at this time. Please check in at reception upon arrival and have a seat in the waiting area until the physician is ready to see you. If the matter is urgent, especially for a child, please advise our receptionist and priority will be granted.
When booking an appointment, please outline the nature of your visit with mention of specific services (e.g. cryotherapy, sports medical, etc.) and number of patients (e.g. family appointment). This is important in ensuring we allocate enough time for each procedure or service.
While we strive to be punctual, we cannot guarantee that your appointment will not incur delays due to medical emergencies or other factors, in which case our receptionist will advise you. If this occurs, please be patient. If you are unable to wait, we will reschedule your appointment to best suit you.
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you.
If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to a cancellation fee.
To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment.
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you.
If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to a cancellation fee.
To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment.
Repeat prescriptions may be issued for regular medications as arranged by your doctor. Requests for the next issue of your repeat prescription can be made by phoning Hamilton Medical Center.. We require a minimum of 48 hours to process your prescription request.
Please ensure you order your repeat prescription well in advance of running out of your medication.
Regular reviews are essential to ensure efficacy and the minimization of unwanted side effects.
If you have not been seen recently, your doctor may request that you make a review appointment before preparing your prescription.
A fee will apply for repeat prescriptions issued for private patients between appointments.
The doctor will call you for a follow up appointment in case of abnormal findings. Aside from this, it is the responsibility of the patient to obtain his or her test results by phoning Hamilton Medical Center.
All new patients wishing to join Hamilton Medical Center are invited to make an initial registration appointment that will allow the doctor to take personal details and medical history.
Please specify to our reception that you would like to book a registration appointment.
All new applicants must complete a registration form for our records including PPS number, medical card number (if applicable), insurance policy and list of current medications. All applicants will also need to sign a transfer of medical records form in order for your complete medical history to be forwarded.
Should you already have a medical card elsewhere or wish to apply for a medical card through our practice, please discuss this with your doctor at your registration appointment.
Patients who require letters or forms to be completed by their doctor must allow a minimum period of 48 hours.
This service may in certain circumstances occur a fee.
Patients requiring social welfare certificates / work certificates must first visit the doctor.
The certificate will be issued as appropriate. Patients are advised that there is a charge for work certificates but not for social welfare certificates.
Hamilton Medical Center is committed to treating all patients with equality, dignity and respect. We aim to have a mutually fair and courteous relationship with our patients and to provide equality of service. There is no tolerance for discrimination or harassment.
There is a no tolerance policy regarding disruptive, abusive and/or aggressive behavior towards our staff or other patients.
We strive to provide a safe and friendly environment.
We ask that patients cooperate with our policies and treat our staff in a courteous manner.
Visitors engaging in disruptive behavior in a verbal or physical manner will be asked to leave the premises immediately and will be removed from the patient list. Aggressive behavior includes any personal, abusive or threatening comments, inappropriate language, physical contact, aggressive gestures and theft or damage to property. We will not hesitate to contact the Police.